Returns & Exchanges
At Advanced Dermatology, we stand behind the science of our skincare and offer a 30-day satisfaction guarantee on all formulations. If you are not completely satisfied with your results, we provide a streamlined return process to ensure your skin journey remains stress-free.
Initiate Your Request
Visit our online returns portal or contact our customer care team with your order number and the specific products you wish to return.
Package Your Items
Securely place the products in their original packaging, ensuring all lids are tightened to prevent leakage during transit.
Attach Shipping Label
Download and print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing